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Privacy Statement

Response Patrol respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your project, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data inside the Response Patrol family of companies. At any time you may contact Response Patrol with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. We strive to ensure a high level of security and confidentiality.

Privacy and Data Security

At Response Patrol, your right to privacy and data security is a primary concern. That's why, when you visit Response, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site or when you use our online support offerings. Other Response Patrol and Response Patrol co-branded sites may operate under their own privacy and security policies.

Response Patrol only asks for specific types of personal information

In a few areas on our Web site and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you:

Register on
Request a quote
Request a project
Provide feedback in an online survey
Participate in a sweepstakes or other promotional offer
Request e-mail notification of your project status
Subscribe to a newsletter or a mailing list
Fill out a support request

In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, customer preference information, customer number and service tag number, as well as other similar personal information that is needed to register or subscribe you to services or offers. If we ever ask for significantly different information we will inform you. In the case of newsletters or mailing lists, you will be able to "unsubscribe" to these mailings at any time.

Response Patrol only uses your personal information for specific purposes

The information you provide will be kept confidential and used to support your customer relationship with Response Patrol. Among other things, we want to help you quickly find information on and alert you to product upgrades, special offers, updated information and other new products and services from Response Patrol. Agents or contractors of Response Patrol who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Response Patrol. Response Patrol may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.

In addition, Response Patrol may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if Response Patrol reasonably believes it is necessary to do so to protect Response Patrol, its customers, or the public.

You can opt-out of receiving further marketing from Response Patrol at any time

Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only Response Patrol (or agents working on behalf of Response Patrol and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of receiving further marketing from Response Patrol by clicking here.

Response Patrol will not disclose your personal information to any outside organization

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization. Your information may be shared with agents or contractors of Response Patrol for the purpose of performing services for Response Patrol.

Customized Experience

We use technology to help us deliver customized visitor experiences. At Response Patrol, we primarily use "cookies" to help us determine which service and support information is appropriate to your machine and to maintain your browsing experience in the Dashboard. Our use of this technology does not mean that we automatically know any information about you. Response Patrol has no desire or intent to infringe on your privacy while using the site.

Third-Party Sites

Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to are not covered by this privacy statement.

You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, Response Patrol cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Children's Privacy (Age 12 and Under)

Response Patrol takes children's privacy seriously.

Response Patrol does not seek to collect personal information about children through its Web site. Response Patrol does not condition a child's participation in an activity on the disclosure of more personal information than is reasonably necessary to participate in the activity.

If we become aware that a person submitting personal information to us through any part of our Web site is a child, we delete the information as soon as we discover it and do not use it for any purpose.

Since we do not seek to collect any personal information about children, and we delete any information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, then we will of course honor that request.

Other Web sites

Response Patrol's Web site contains links to other Web sites that are not operated by Response Patrol. Response Patrol is not responsible for the privacy practices of the Web sites that it does not operate. Some parts of the Web site are animated using various downloadable applications, such as Macromedia's Shockwave/Flash.

Contact Response Patrol

Response Patrol is the sole operator of the Response Patrol Web site. If you would like to contact us for any reason regarding our privacy practices, please write us at the following address:

Response Patrol
Attention: Privacy
5854 W. El Paso
Fresno, CA 93722

Response Patrol wants to help you keep your personal information accurate

You can request the individual information that Response Patrol has collected by submitting a request here. To view or edit the information that has been stored online, please visit the Dashboard section of the Response Patrol Web site.

Effective Date: July 06, 2012


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